Increase Booking Rates With Our HIPAA Compliant Call Tracking

Maximize new patient acquisition and increase service utilization with call tracking, recording, and reporting.

You can use call tracking to monitor the patient experience and train staff. Nothing teaches better than actually recordings from your own patients.

In addition, you will know exactly which marketing campaigns are producing the best Return On Investment.

With call tracking, you can record, route, and report on phone calls. Use of our call tracking system falls under the administrative operations usage of PHI.

As such, a Business Associate Agreement needs to be in place between our technology partner (the Business Associate) and the Customer to document the requirements of that relationship as it relates to HIPAA. This system provides features and options to ensure that PHI is protected and HIPAA responsibilities are fulfilled.
  • Encrypted in Transit and at Rest: Options to keep your data secure by encrypting its entire call tracking platform using Transport Layer Security (TLS). Data can be at risk even while at rest, and security demands that stored data be encrypted as well. This platform uses encrypted volumes to safely store recordings, transcriptions, log files, and other call data.

  • Logging: Any time call recordings are accessed or modified, that event is logged in the system by user, IP address, and timestamp. Each user’s unique login credentials associate them directly to their activity within accounts. Every call recording playback is logged so that administrators know when a call has been reviewed.

  • Secure Notifications: Customize notifications so that certain fields containing sensitive information can be removed to prevent inappropriate distribution. URLs linking to audio recordings inside notifications can have multiple layers of security so that only specific people can listen to calls.

  • Secure Access: Individuals have their own login to access the platform. Add an unlimited number of users and assign a variety of access levels. Additional layers of protection such as two-factor authentication and automatic timeouts can be enabled. Additionally, administrators can also restrict which call data fields each user group can see, ensuring that sensitive data is only accessed when necessary.

  • Dedicated Servers: To maintain compliance, dedicated servers are used to protect sensitive information. Dedicated servers are exclusive to this application and are not shared with outside companies, eliminating the risk of sensitive data being distributed to unauthorized sources.

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