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Physical Therapy Call Training Overview:

Preview The Physical Therapy Call Training & Services Package 

To preview the service, order the workshop and select “Order Now, Pay Later.” We’ll contact you to arrange your free preview.

This is a training series (3 sessions) for staff. You can also see more detail about each session at the bottom of this page.

The training guides you and your team through a process for setting up incoming call best practices. Participants see an immediate increase in booking rates as well as reduced cancellations after the first session.

Your purchase includes three 1-hour online training sessions. Each session will be scheduled at convenient times as you go.

Trainings are done with 10-day advance booking.

For more information see details at the bottom of the page, call (774) 255-1125, or email ptrmsupport@ptreferralmachine.com

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Physical Therapy Call Training

Call Training for PT clinics by PT Referral Machine - Feature Image

Physical Therapy Call Training Overview:

Preview The Physical Therapy Call Training & Services Package 

To preview the service, order the workshop and select “Order Now, Pay Later.” We’ll contact you to arrange your free preview.

This is a training series (3 sessions) for staff. You can also see more detail about each session at the bottom of this page.

The training guides you and your team through a process for setting up incoming call best practices. Participants see an immediate increase in booking rates as well as reduced cancellations after the first session.

Your purchase includes three 1-hour online training sessions. Each session will be scheduled at convenient times as you go.

Trainings are done with 10-day advance booking.

For more information see details at the bottom of the page, call (774) 255-1125, or email ptrmsupport@ptreferralmachine.com

4.8
Rated 4.8 out of 5
4.8 out of 5 stars (based on 37 reviews)
Excellent84%
Very good16%
Average0%
Poor0%
Terrible0%

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Stuff In Your Cart:

Physical Therapy Call Training & Services Package

The lifeblood of every physical therapy clinic is the phone. That’s why improving how your calls are handled will have an immediate impact on bookings. This training does more than help your staff identify areas for improvement. In addition, it gives you tools and support. As a result, participants see an immediate increase in booking rates and reduced cancellations after the first session.
  • Training scripts customized for your clinic.

  • 3 months of call tracking, recording, and reporting – usage fees may apply.

  • Call scoring and analysis tool.

  • Training and implementation support by an experienced healthcare call center consultant (ongoing for subscribers, up to 30 days post training for Just Shop guests).

Session 1: Listen and Evaluate Recorded Call Examples

To begin the training we evaluate several typical physical therapy clinic incoming calls. Also, we discuss the patient experience as well as the financial  impact on the clinic. Then participants discuss what they experience on their own calls. In conclusion, we introduce a method for taking control over incoming calls that leads to increased booking rates, fewer cancellations, and increased patient satisfaction.

Session 2: Create and Customize Incoming Call Script and Protocol

Using the principles and techniques introduced in Session 1, participants create their clinic’s Call Script and protocol. In addition, they work on an implementation plan.

Session 3: Implementation & Support

Now that you have your call scripts and protocols set, we wrap up with an implementation and support plan. This includes specific goals with results tracking. And to make sure the process continues, PTRM supports you for 30 days after session 3. Ongoing support is included with some subscriptions or can be purchased separately.

For more information call (774) 255-1125 or email ptrmsupport@ptreferralmachine.com.

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