Description
Incoming Call Training
The lifeblood of every physical therapy clinic is the phone. That’s why improving how your calls are handled will have an immediate impact on bookings. This training does more than help your staff identify areas for improvement. In addition, it gives you tools and support. As a result, participants see an immediate increase in booking rates and reduced cancellations after the first session.
Three 1-hour training sessions and support are included with this purchase.
Call Training Includes:
Training guide customized for your clinic.
3 months of HIPAA compliant call tracking, recording, and reporting – usage fees may apply.
Call scoring and analysis tool.
Training and implementation support by an experienced healthcare call center consultant (ongoing for subscribers, up to 30 days post training for Just Shop guests).
Session 1: Listen and Evaluate Recorded Call Examples
To begin the training we evaluate several typical physical therapy clinic incoming calls. Also, we discuss the patient experience and financial impact on the clinic. Then participants discuss what they experience on their own calls. In conclusion we introduce a method for taking control over incoming calls that leads to increased booking rates, fewer cancellations, and increased patient satisfaction.
Session 2: Create and Customize Incoming Call System
Using the principles and techniques introduced in Session 1, participants create their clinic’s Call Training Guide. In addition, we work on an implementation plan.
Session 3: Implementation & Support
Now that you have your customized Training Guide, we wrap up with an implementation and support plan. This includes specific goals with results tracking. And to make sure the process continues, PTRM supports you for 30 days after session 3. Ongoing support is included with some subscriptions or can be purchased separately.
For more information call (774) 255-1125 or email ptrmsupport@ptreferralmachine.com.
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Brand Name
PT Referral Machine
Product Name
Incoming Call Training Series
Price
USD 1295.00
Product Availability
Available in Stock
Sean Strang (verified owner) –
This training made a big difference. I did it with 3 clinics. Hearing the calls with the entire team all together was extremely revealing (and embarrassing at first). We were losing callers. Some of them were calling from our ads and postcards. The training was very organized. During the series we learned a bunch of techniques to control the calls. We also tracked how many calls we get and the booking rates. booking went up 23%! I really liked the L0-L5 scoring filter because it shows a measure for each piece of the call so you know what to work on. It’s also great for training new staff. I stay on top of it all now with the call reports and recordings. Thank you PT machine!