Session 1: Listen and Evaluate Recorded Call Examples

To begin the training we evaluate several typical physical therapy clinic incoming calls. Also, we discuss the patient experience and financial  impact on the clinic. Then participants discuss what they experience on their own calls. In conclusion we introduce a method for taking control over incoming calls that leads to increased booking rates, fewer cancellations, and increased patient satisfaction.

Session 2: Create and Customize Incoming Call System

Using the principles and techniques introduced in Session 1, participants create their clinic’s Call Training Guide. In addition, we work on an implementation plan.

Session 3: Implementation & Support

Now that you have your customized Training Guide, we wrap up with an implementation and support plan. This includes specific goals with results tracking. And to make sure the process continues, PTRM supports you for 30 days after session 3. Ongoing support is included with some subscriptions or can be purchased separately.

For more information call (774) 255-1125 or email ptrmsupport@ptreferralmachine.com.