Terms & Conditions
Print Order Cancellation Policy
Jobs cannot be stopped / cancelled once they have been either: 1) Worked on by one of our designers or, 2) have been proofed and “Approved” by you.
Order(s) that are cancelled are subject to a cancellation fee based on the current production status of your job. The fees are as follows:
$25.00 — PRIOR to being designed.
$50.00 — AFTER a proof is sent, but PRIOR to customer approval.
NO REFUND — There will be no refunds of any kind AFTER a job has been approved.
ALL REFUNDS WILL BE IN THE FORM OF IN-HOUSE CREDIT
Other Print Job Fees
Jobs may be subject to other fees as follows:
$100.00/hour — Approved artwork alterations; 1/2 hour minimum.
$10.00 — Re-RIP of any file. (Multi-page products like catalogs subject to higher rates)
This is not an exhaustive list; other fees may be incurred in special circumstances.
Printed Job Return Policy
PTRM focuses on providing all our clients with the best possible printing experience and products. If for any reason you feel the job is defective, please promptly contact us. We will work with you to best resolve the issue. All defects must be reported to us within 5 days of receiving your order.
We offer full refunds as house credit, reprints on defective print orders, or mutually agreed-upon partial house credit.
Determination of order defects is at our discretion. Client will be requested to submit digital photos to document the product’s defects. In some cases, Client will be required to ship defective product(s) back at their own expense and in an agreed upon reasonable time frame. In cases where the order is required to be shipped back at Client expense, PTRM may reimburse Client for shipping if a defect is determined to exist. Direct mail services are not subject to the above stated standard return policies and will be evaluated on a case-by-case basis for potential refunds or reprints.
Event , Training, and Consulting Services Cancellation Policy
All online Events and Training are fully refundable if cancelled 5 days prior to the scheduled event, and 75% refundable up to 24 hours prior to the scheduled event. Consulting services may be cancelled at anytime, subject to a progress allowance; for example, a consulting project that has progressed through 50% of the Scope of Work will be subject to a 50% charge.
TURNAROUND TIMES ARE AN ESTIMATE, NOT A GUARANTEE!
We are responsible for collecting postage from you, scheduling your job to mail and passing your mailing payment to U.S. Postal Service (USPS). Our responsibilities end when USPS accepts your mailing from us. We provide a proof of mailing statement (3600 for first class mail, 3602-R for standard class and 3602-NP for the Non-Profit mail) as USPS makes each available to us (typically within 24 – 48 hours of the order’s drop date). Lost mail, non-delivered mail and mail-transit time are the responsibilities of the USPS and we cannot be held liable for any of these issues. USPS will not give a refund on postage for non-delivered mail.
First Class Mail reaches its destination in 1-5 days (average); Standard Class and Non-Profit mail reach destinations in 7-10 days (average, though many mailings reach destinations much faster).
Mailing lists are kept confidential. They will not be sold or used for any purpose other than your mailing and will then be deleted.
We are not responsible for nor do we guarantee a response to your mailing.
If there is an issue with your print order and we are found to be at fault, we will only accept liability up to the cost of goods and services provided. This does not include any postage cost. By using our services, you release us from liability for any loss of revenue, business or implied damages.
Unless otherwise noted, all written and/or other materials that are part of our Website, including information, images, illustrations, designs, icons, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds and other material (collectively “Content”), are protected by copyright, trademark, patent or other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or developed in the future. Except as expressly authorized or licensed, you may not copy, modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale, lease or rental of, create derivative works from or in any way exploit any of the Content, in whole or in part. All Content is copyrighted as a collective work under the U.S. and international copyright laws, and we own, to the fullest extent allowed by such laws, the copyright in the selection, coordination, arrangement, and enhancement of all Content. Our trademarks, logos and other trademarks on our Website are the property of their respective owners and are owned by, licensed to, or, where required, used with our permission, and, as such, may not be reproduced, copied, or manipulated in any manner without the express, written approval of the trademark owner.
We are required to provide Licensors and/or Copyright Holders with the names of the users who access Images and/or Templates. By signing below, you are also confirming that you understand this and are granting us permission to provide your name and contact information as may be required. In the event that anything in this section contradicts any of the agreements or licenses we have with Licensors and/or Copyright Holders regarding the Images and/or Templates, the terms of those agreements shall govern.
If you use Images and/or Templates in any way prohibited above or in any agreements between us and Licensors and/or Copyright Holders it will result in liability in accordance with the terms of our agreements with Licensors and/or Copyright Holders.
NO WARRANTIES; LIMITATION OF LIABILITY
Our Website is intended for use by individuals 13 years of age or older. Our Website is not directed to children under the age of 13. Users under the age of 13 must use the assistance of a parent or guardian before they use or visit our Website.
Errors, Corrections and Changes
Occasionally there may be information on our Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right (and we will use commercially reasonable efforts) to correct any errors, inaccuracies or omissions. Additionally, we reserve the right to change or update information at any time without prior notice.
Information & Content You Submit to Us
By using our Website, you agree that any information (except for purchase information as applicable), materials, suggestions, ideas or comments you send to us or any other third party using our Website is not confidential. By submitting any solicited or unsolicited information using our Website, you grant to us and our affiliates an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever, to the extent permitted by law.
We are not responsible for the content you provide to us. Specifically, we are not responsible for any content that violates trademark, copyright, or other intellectual property rights.
You agree to indemnify, defend and hold us harmless, its partners, affiliates, subsidiaries and suppliers from any liability, loss, claim and expense (including attorneys’ reasonable fees) related to your violation of this Agreement. You specifically agree to defend, indemnify, and hold us harmless from any and all claims arising from the improper use of trademark, copyright, or other protected material.
Third Party Websites & Links
Applicable Law & Other Terms
Our Website is created, operated and controlled in the Commonwealth of Massachusetts, in the United States of America. The laws of the the Commonwealth of Massachusetts will govern the Agreement without giving effect to any principles or conflicts of laws. You hereby consent to the exclusive jurisdiction and venue of courts sitting in the Commonwealth of Massachusetts in all disputes arising out of or relating to the use of our Website. If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Agreement shall continue in effect.